The Postal Museum

15-20 Phoenix Place

  • Phone: +44 (0)300 0300 700

The Postal Museum in London reveals Britain's remarkable social and communications history through the eyes of an iconic service. Take a ride on Mail Rail and experience 15 minutes of immersive underground exploration on our miniature trains.

Facilities and services


  • Library
  • Library with public access
  • Object study facilities available (enquire in advance)
  • Research facilities for academics
  • Study facilities
  • Toilets for disabled
  • Wheelchair access to all public areas
  • Baby changing facilities
  • Breastfeeding facilities
  • Buggy parking facilities
  • Children's play area
  • High chairs in café/restaurant
  • Indoor soft play area
  • Conference facilities available
  • Facilities for private functions and events
  • Meeting room available
  • Studio/working space available
  • Wheelchair access to some public areas
  • Auditorium
  • Cafeteria
  • Cinema/film screening facilities
  • Dogs welcome
  • Gardens open to public
  • Licensed bar
  • Members/Friends facilities offered
  • Parking for coaches
  • Picnic area
  • Refreshments
  • Restaurant
  • Shop
  • Toilets
  • Wi-fi available
  • Education facilities available
  • Reception and lunch facilities for educational groups

Facilities information:

Accessible toilets & baby changing Lockers 2x shops and café Child-friendly eating & baby feeding Free WiFi Wheelchair & buggy access


  • Academic publications and resources available
  • Adult lectures and courses held
  • Brochure or leaflet available with directions to museum
  • Events and resources for children and families
  • General guide to collections available
  • Guided tours
  • Induction loops in exhibition spaces
  • Information point provided
  • Large print information and/or interpretation
  • Loan service
  • Member of staff available with responsibility for education
  • Object identification and/or written enquiry service
  • Pre-booking service for groups
  • Printed/audio-visual information available for schools
  • Public access available to collections information
  • Secondary school education service available
  • Specialist publications on collections available
  • Teaching/resources available for HE/FE students
  • Activities for pre-school children
  • Commercial filming service
  • Corporate loans service
  • Equipment hire available
  • Licensing programme
  • Technician hire available
  • Audio guides specifically for blind and partially sighted people
  • Braille information and/or interpretation
  • Events/teaching/resources for people with disabilities
  • Handling sessions
  • Sign language interpretation available
  • Touch exhibits
  • Foreign language audio guide available
  • Foreign language leaflet or brochure available
  • General audio-guide available
  • Membership and/or Friends scheme offered
  • Online shop
  • Volunteering scheme offered
  • Community outreach programme/service
  • Direct teaching services for schools
  • Early years education service available
  • Online teaching materials available
  • Professional development and training for teachers
  • Roleplay/costumed interpreters available
  • Special educational needs education services available
  • Support for extended schools services available
  • Video-conferencing service available

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